license code???

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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kriskraai
Posts: 6
Joined: Tue Apr 03, 2018 1:52 pm

license code???

Post by kriskraai »

I am trying to register the software. After I bought the tickstory lisence, it sent me an email saying 'To activate this lisense, go to Help->License code in Tickstory and enter this code'
The problem is, there is not 'License code' menu under Help!!
Can't find it

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: license code???

Post by tickstory »

Hi Kriskraai,

Please make sure you have downloaded and installed the latest version of the software from the link you were emailed upon purchase. If you go to Help->About, it should read v1.8.9.2 (as of today).

If you have any issues, please let us know and thanks for supporting our work!

Regards.

kriskraai
Posts: 6
Joined: Tue Apr 03, 2018 1:52 pm

Re: license code???

Post by kriskraai »

hi,
The problem is I can't open the software. I did install the latest, from the email link that was sent to me.
I just get this screen, and then it closes.
Untitled.jpg

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: license code???

Post by tickstory »

Hi Kriskraai,

Could you please confirm if Microsoft .NET v3.5 SP1 (specifically this version) is installed on your PC? If not, could you kindly install it using this link:

https://www.microsoft.com/en-au/downloa ... x?id=25150

Please let us know if this addresses the issue.

Thanks.

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