Exception when attempting to view chart/data for pair

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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GizmoTN
Posts: 2
Joined: Sat Jun 03, 2017 6:02 pm

Exception when attempting to view chart/data for pair

Post by GizmoTN »

I get this error and a red x at the bottom of the window that pops up. Perhaps a .net threading issue?

Product name: Tickstory Lite
Product version: 1.8.9.1
Details:
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.Collections.ArrayList.get_Item(Int32 index)
at System.Windows.Forms.ToolStripItemCollection.get_Item(Int32 index)
at System.Windows.Forms.ToolStrip.OnPaint(PaintEventArgs e)
at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)
at System.Windows.Forms.Control.WmPaint(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.StatusStrip.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

tickstory
Posts: 4895
Joined: Sun Jan 06, 2013 12:27 am

Re: Exception when attempting to view chart/data for pair

Post by tickstory »

Hi GizmoTN,

Thanks for the report. Are you consistently receiving this error or only when performing a series of operations?

Thanks.

GizmoTN
Posts: 2
Joined: Sat Jun 03, 2017 6:02 pm

Re: Exception when attempting to view chart/data for pair

Post by GizmoTN »

I've seen it a few times for different pairs. I've been importing continuously so that might have something to do with it but have only tried to view the charts/data for pairs that were already present.

tickstory
Posts: 4895
Joined: Sun Jan 06, 2013 12:27 am

Re: Exception when attempting to view chart/data for pair

Post by tickstory »

Hi GizmoTN, thanks for the further information. We have a note about this issue that it can occur when performing multiple operations, however have not been able to tie it down to a sequence. We are currently working on re-writing these modules entirely which will address the issue.

Regards.

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