Gold, silver, platinum and palladium download doesn't work

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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8tango
Posts: 4
Joined: Sat Apr 02, 2016 12:02 pm

Gold, silver, platinum and palladium download doesn't work

Post by 8tango »

Hi,

How to download gold, silver, platinum and palladium commodity with Tickstory Lite version?

Links into the software doesn't work.

Thank you for your answer.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Gold, silver, platinum and palladium download doesn't wo

Post by tickstory »

Hi 8tango,

Gold prices and silver prices are listed under (XAUUSD & XAGUSD, respectively). You can find answers to most common errors in our Trouble-shooting FAQ here: viewtopic.php?f=4&t=613. If you are encountering a specific error or problem that is not listed then appreciate if you can post the details.

Thanks.

8tango
Posts: 4
Joined: Sat Apr 02, 2016 12:02 pm

Re: Gold, silver, platinum and palladium download doesn't wo

Post by 8tango »

Thank you for your answer.

How to download platinum and palladium prices with Tickstory?

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Gold, silver, platinum and palladium download doesn't wo

Post by tickstory »

Hi 8tango,

It of course depends on what you are trying to do - Are you export to file? Exporting to Metatrader?
Here are some videos that show how to do both:

https://tickstory.com/articles/how-to-d ... ical-data/
https://tickstory.com/articles/metatrad ... g-quality/

If you have a more specific question or require additional support, please consider upgrading to the 'Standard' version.

Thanks.

8tango
Posts: 4
Joined: Sat Apr 02, 2016 12:02 pm

Re: Gold, silver, platinum and palladium download doesn't wo

Post by 8tango »

The csv file is empty when I download platinum data from export to file with the Tickstory link "Platinum" (Commodity category; PTCMDUSD symbol), how to fix this problem?

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Gold, silver, platinum and palladium download doesn't wo

Post by tickstory »

Hi,

Dukascopy appear to have ceased trading Platinum so the historical data that exists covers from around 2012 to 2014 only.

Regards.

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