Errors - Request aborted/Remote name not resolved

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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huangwh88
Posts: 35
Joined: Fri Aug 12, 2016 4:14 pm

Errors - Request aborted/Remote name not resolved

Post by huangwh88 »

Hi Tickstory,

I was exporting USDJPY data from 2006 onwards and I got the following errors in the 2009/2010 periods. Please help, thank you.
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USDJPY export error
USDJPY export error
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tickstory
Posts: 5289
Joined: Sun Jan 06, 2013 12:27 am

Re: Errors - Request aborted/Remote name not resolved

Post by tickstory »

Hi Huangwh88,

Looks like you came across some sort of internet connection glitch and/or overload. Tickstory typically automatically recovers from this error by retrying to download the data. The next time you download the same date range the error should no longer appear. If it does, just ensure your connection is stable or, if possible, try a different connection.

Regards.
huangwh88
Posts: 35
Joined: Fri Aug 12, 2016 4:14 pm

Re: Errors - Request aborted/Remote name not resolved

Post by huangwh88 »

tickstory wrote:Hi Huangwh88,

Looks like you came across some sort of internet connection glitch and/or overload. Tickstory typically automatically recovers from this error by retrying to download the data. The next time you download the same date range the error should no longer appears. If it does, just ensure your connection is stable or, if possible, try a different connection.

Regards.

Thank you, I re-downloaded it and there were no errors.
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