Can't launch MT4 with tickstory lite.

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
ClusterFX
Posts: 3
Joined: Sun Jun 05, 2016 7:29 am

Re: Can't launch MT4 with tickstory lite.

Post by ClusterFX »

Tickstory - paid version

this morning my TT4 updated to v.970, now I see the same message as above but I was not able to start MT4 from TS, I also tried start as admin w/ f8 ...
how can I get it work?
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tickstory
Posts: 4915
Joined: Sun Jan 06, 2013 12:27 am

Re: Can't launch MT4 with tickstory lite.

Post by tickstory »

Hi ClusterFX,

We are preparing an update to support Build 970 very shortly. In the mean-time, you can download Build 950 from here to roll-back:

https://tickstory.com/files/Metatrader.update.950.zip

Backup your existing terminal.exe in your MT4 Installation Folder and copy the one from the zip file. You will then need to ensure the /skipupdate parameter is in your MT4 Launch Parameters in Tickstory File->Settings.

Thanks.

tickstory
Posts: 4915
Joined: Sun Jan 06, 2013 12:27 am

Re: Can't launch MT4 with tickstory lite.

Post by tickstory »

Hi,

Tickstory v1.8 has just been released which includes support for Build 970. Registered users should be receiving an email shortly with important information about the upgrade.
New users can purchase this copy from our 'Download' link from the main page.

Regards.

ClusterFX
Posts: 3
Joined: Sun Jun 05, 2016 7:29 am

Re: Can't launch MT4 with tickstory lite.

Post by ClusterFX »

tickstory wrote:Hi,

Tickstory v1.8 has just been released which includes support for Build 970. Registered users should be receiving an email shortly with important information about the upgrade.
New users can purchase this copy from our 'Download' link from the main page.

Regards.
thank You
I have received my update email but I can not send the order form:

The payment method chosen is currently unavailable. Please choose a different payment method.

tickstory
Posts: 4915
Joined: Sun Jan 06, 2013 12:27 am

Re: Can't launch MT4 with tickstory lite.

Post by tickstory »

Hi ClusterFX,

We've raised this issue with our payment provider, FastSpring. Until this gets properly resolved, can you please try proceed through the check-out with credit card payment and don't apply your coupon until you see the credit card details form? You should then be able to apply your coupon without entering any credit card information. Hopefully this works around the issue for the moment.

Thanks.

ClusterFX
Posts: 3
Joined: Sun Jun 05, 2016 7:29 am

Re: Can't launch MT4 with tickstory lite.

Post by ClusterFX »

OK, got it ;-)
But now it shows invalid licence number ... ???

tickstory
Posts: 4915
Joined: Sun Jan 06, 2013 12:27 am

Re: Can't launch MT4 with tickstory lite.

Post by tickstory »

Please use the new license number you were issued with your upgrade. Thanks.

ytalofelipe
Posts: 5
Joined: Sat Aug 20, 2016 10:50 am

Re: Can't launch MT4 with tickstory lite.

Post by ytalofelipe »

i have the same problem. i tryed everything. run as administrator, but doesn't work.

tickstory
Posts: 4915
Joined: Sun Jan 06, 2013 12:27 am

Re: Can't launch MT4 with tickstory lite.

Post by tickstory »

Hello Ytalofelipe,

This is most likely because MT4 has auto-updated to Build 1010. If you use the download link you were sent for v1.8.x (check your email since we resent it), you will receive the latest v1.8.3 which supports this new build.

Regards.

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