Tickstory

Thanks
I have added a file as I couldn't get the screenshots in the body.

Hi C12,

Thanks for the screenshots. As per our discussion offline, upgrading your MT4 to Build 1010 seemed to help. Your PC was working a little slow which may have been presenting an issue. If this is the case, just press "Launch" again after MT4 has started and everything should be fine.

Kind regards.

same problem
went through steps

Hello,

Please go to Help->License and copy-and-paste the license key you were sent after completing your order. This will fix the problem.
Don't forget to check out our FAQ here if you have any further issues: https://tickstory.com/help/tickstorylit ... _questions.

Kind regards.