Missing data on EURUSD

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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mutianj
Posts: 1
Joined: Tue Nov 28, 2023 5:12 pm

Missing data on EURUSD

Post by mutianj »

The 2023-03-09 09:55-10:00 am (UTC-5 with day light saving) is missing but it is available at dukascopy

tickstory
Posts: 4856
Joined: Sun Jan 06, 2013 12:27 am

Re: Missing data on EURUSD

Post by tickstory »

Hi Mutianj,

Thanks for your report. These few minutes do appear to be missing. Interestingly, their web-based historical data feed has a larger gap of around 10 minutes. We have reported this to Dukascopy and will let you know if they rectify it (assuming it is an error and not them being offline during that period).

Thanks.

tickstory
Posts: 4856
Joined: Sun Jan 06, 2013 12:27 am

Re: Missing data on EURUSD

Post by tickstory »

Hi Mutianj,

Dukascopy Support have advised that there was a glitch in their system for these few minutes and that is why the data is missing and cannot be back-filled.

Thanks.

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