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How do i activate my subscription?

Posted: Tue Jan 31, 2023 7:41 am
by ohad_
hey guys, i have the tickstory lite on my computer already, just got the yearly subscription, i couldn't find where to download the full software....

Re: How do i activate my subscription?

Posted: Tue Jan 31, 2023 11:08 am
by tickstory
Hi Ohad,

Thanks for your purchase. You should have received an email with your license key and a link to download the registered version of the software. If you can't see the email, please check your Spam/Junk folder just in case it has ended up there.

Please let us know if you continue to have issues.

Thanks.

Re: How do i activate my subscription?

Posted: Wed Feb 01, 2023 9:46 pm
by magic code
Hi,

I also purchase the professional package today and i receieved the email. But the link to download it, takes me to an error 404 page on the tickstory website. How am i able to download the professional software without going through the email? Or How can i access it?

Best.

Re: How do i activate my subscription?

Posted: Wed Feb 01, 2023 9:53 pm
by tickstory
Hi Magic Code,

It might be the case your email software has added a some extra characters to your download link which will cause the "not found" error. Please copy and paste the raw link just in case this has occurred. We have verified that the link is working.

We've sent you a private message (top-right option of the page in this forum) to provide you with the download link again.

Please let us know if you continue to have issues.

Thanks.