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Can not download lastest data

Posted: Tue Oct 04, 2022 2:29 am
by scoprions@gmail.com
Hi, I am using the Tickstory Lite version. I can not download lastest data.
Today is October 4th. When I downloaded, I selected the period from September 1 to October 3. But the data results I got are only from September 1 to September 3. So that means is that I can't download the latest data for a month. Can someone help me with this problem.
Thank you very much!

Re: Can not download lastest data

Posted: Wed Oct 05, 2022 2:07 am
by tickstory
Hello,

There are no known issues with the data feed (unless the problem relates to a specific symbol?). Please ensure you have used Tools->Data Inspector to view the range you think is missing. If it appears here, it means that your trading platform does not have the data and/or your strategy is not trading during the period you mentioned.

Thanks.

Re: Can not download lastest data

Posted: Thu Oct 06, 2022 8:39 am
by scoprions@gmail.com
Thank you for your reply !

Maybe I didn't make it clear in last post so that you didn't understand the question.
I made picturte (attached in this post).
Please check it out

Thank you !

Re: Can not download lastest data

Posted: Thu Oct 06, 2022 9:33 pm
by tickstory
Hello,

Please do not refer to the data folder as the month is zero-based. As mentioned, Tickstory's Data Inspector is your source of truth to see what data is available in the system.

Thanks.

Re: Can not download lastest data

Posted: Fri Oct 07, 2022 2:47 am
by scoprions@gmail.com
Thank you for your support !