Historical data availability each day

General discussion about the Tickstory Lite software package.
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RendySaputra
Posts: 5
Joined: Sat Dec 19, 2020 2:08 am

Historical data availability each day

Post by RendySaputra »

I have change my PC and I want to use the tickstory but it still cannot.. Why?

This is the log


Time Message
29-05-2021 23.48 Server busy or unavailable: ProtocolError - The remote server returned an error: (404) Not Found. [0] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
29-05-2021 23.48 Server busy or unavailable: ProtocolError - The remote server returned an error: (404) Not Found. [0] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
29-05-2021 23.48 Server busy or unavailable: ProtocolError - The remote server returned an error: (404) Not Found. [0] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
29-05-2021 23.48 Server busy or unavailable: ProtocolError - The remote server returned an error: (404) Not Found. [0]
Last edited by RendySaputra on Mon May 31, 2021 6:00 am, edited 1 time in total.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Historical data availability each day

Post by tickstory »

Hi RendySaputra,

This error is occurring as the data was not available at the time of request. It should be available now.

Thanks.

RendySaputra
Posts: 5
Joined: Sat Dec 19, 2020 2:08 am

Re: Historical data availability each day

Post by RendySaputra »

Hi, thanks for the reply.

I tried to download again M15 from date 30 April 2021 to 10 May 2021 and I cant download again with the log:


Time Message
31-05-2021 11.59 Error occurred processing file C:\Users\Rendy\AppData\Roaming\Tickstory\Tickstory Lite\Data\EURUSD\2021\03\30\00h_ticks.bi5. Attempting redownload.
31-05-2021 11.57 One or more errors occurred.


why is that happen?
Attachments
tickstory 2.JPG
tickstory.JPG

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Historical data availability each day

Post by tickstory »

Hi Rendy,

This error could occur due to broken internet connections/corruptions during the transfer. Please also check that you have sufficient disk space.
If the system continues to download, it means Tickstory has recovered from the error.

Thanks.

RendySaputra
Posts: 5
Joined: Sat Dec 19, 2020 2:08 am

Re: Historical data availability each day

Post by RendySaputra »

Hi, I have check the disk space and it's free for +/-100GB

and I want to ask about this:

I has try to open the setting and push the test button:
eror tickstory.JPG
Why it is happened?

and i have read the free account can download for 1 year. why I cant download the history for one year?

thanks

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Historical data availability each day

Post by tickstory »

Hi Rendy,

If this error persists you will need to check your internet connection. There are no current issues with server access.

Thanks.

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