File Output paths

[cristina]

I set a path for my files: C:\This PC\Documents\tick data
When I try to download I get an error message:
Access to the path 'C:\Program Files (x86)\Tickstory\{}.cvs denied

Can you help me figuring out the problem?

Thank you

[tickstory]

Hi Cristina,

The output location you have specified is not a writable folder and therefore you are getting an "Access denied" message.

For clarity, there are several areas where you can specify file paths. In File->Settings->Store Location. This is where all your cached tick data will be stored (this data is in a special compressed format and is for internal use only by Tickstory).

The other location (and I think this is the one you are referring to), is in Tools->Export to file->Filename. For this file specification, please use the full path-name to store the data (default is in the current folder which is not writable in your case). Instead, specify something like:

Code: Select all

C:\Users\MyUserName\Documents\{Symbol}.csv

Please refer to our FAQ for more information and help:

https://tickstory.com/help/tickstorylit ... cessdenied

And also please check out our video here that explains exporting to file in detail (turn on Closed Captions (CC) for important subtitled information):

https://www.youtube.com/watch?v=6PzXNF3OlG8

(And dont forget you can search this forum for your "access denied" error message for further help).

Thanks.

[cristina]

Thank you
The video on youtube was very helpful.

[tickstory]

Glad to hear, Cristina. Please give us a thumbs up if you like it - it really helps us
Thanks!