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Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Posted: Thu Oct 21, 2021 5:35 am
by Jacob_Mileta
I'm also getting this error - I'd love to know how to fix it - I will try what you suggested above :?:

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Posted: Thu Oct 21, 2021 10:27 am
by tickstory
Hi Jacob,

Metatrader has recently pushed an update through so you will need to update Tickstory which handles this latest version. We've sent an email to you directly to assist you further.

Thanks.

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Posted: Thu Dec 02, 2021 7:10 am
by cookie80
Dear Support,

I am also facing this issue. Am using 1.9.7.0 of TickStory Standard (i.e., with license which I have just purchased today) and my MT4 is from Oanda (with build 1350).

Tried to troubleshoot with tips from this link but unable to resolve it: https://tickstory.com/help/tickstorylit ... cher_error.

Attached is the screenshot of the error message when I tried to launch MT4.

Can you help me out please?

Thank you.

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Posted: Thu Dec 02, 2021 9:52 am
by tickstory
Hi Cookie80,

We have sent you an email to try and assist you further. Kindly respond when you are available.

Thanks.

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Posted: Sun Mar 06, 2022 8:15 pm
by hokono
Dear Support,

I am having exactly the same issue than cookie80, with the same screenshot. I'm using 1.9.7.0 TickStory and trying to launch an MT4 build 1350 from BlueberryMarkets without success.

Can you please help me?

Thanks in advance.

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Posted: Sun Mar 06, 2022 11:22 pm
by tickstory
Hi Hokono,

I assume you have worked through this trouble-shooting check-list. If so, the only extra thing to note is that if you have any other software installed that integrates with MT4, please uninstall it and try again.

Thanks.