Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

General discussion about the Tickstory Lite software package.
jjmayer77
Posts: 14
Joined: Sat Jul 11, 2020 1:59 pm

Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by jjmayer77 »

Just purchased the standard version a few days ago v 1.9.5.5 , and while the export to mt4 download seems to work, I cannot launch mt4 v4.00 build 1264from within Tickstory. Suggestions?

tickstory
Posts: 4385
Joined: Sun Jan 06, 2013 12:27 am

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by tickstory »

Hi JJmayer,

Sorry for the delay in reply. We thought your may have resolved your issue by the fact you struck-out your issue?

If not, could you kindly go through our trouble-shooting check-list for the launcher here:

https://tickstory.com/help/tickstorylit ... cher_error

If you continue to have issues, please let us know.

Thanks.

jjmayer77
Posts: 14
Joined: Sat Jul 11, 2020 1:59 pm

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by jjmayer77 »

I am continuing to have issues after running through the shared 4-part checklist. Any suggestions?
If it makes a difference, I'm running Tickstory & MT4 on a Google VPS (Windows desktop on Windows Server 2012 R2)

tickstory
Posts: 4385
Joined: Sun Jan 06, 2013 12:27 am

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by tickstory »

Hi JJmayer,

Could you please send a screenshot of the message you are getting? Could you also please check if you have .NET Framework v4.6 installed?
Do you have a local PC you can try it on so we have a baseline for it working propert on your computer setup?

We have also sent a follow-up message to your email.

Thanks.

jjmayer77
Posts: 14
Joined: Sat Jul 11, 2020 1:59 pm

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by jjmayer77 »

Per request, screen shot of the Launcher error is attached along with my MT4 settings.

re: .NET Framework v4.6 - I've checked and it seems I have .NET v4.0

I have tried using Tickstory to launch MT4 locally and it's worked in the past. (It may not be relevant, but I can launch MT4 from metaeditor)

Please let me know if this gives you enough information to suggest a solution that will allow me to launch MT4 from Tickstory standard.

Thank you
Attachments
.NET version
.NET version
MT4 Settings
MT4 Settings
Error Message
Error Message

jjmayer77
Posts: 14
Joined: Sat Jul 11, 2020 1:59 pm

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by jjmayer77 »

Update - when I tried to update my .NET version, I got the attached screenshot - apparently I do have .NET 4.6 or better.
Attachments
.NET version updated
.NET version updated

tickstory
Posts: 4385
Joined: Sun Jan 06, 2013 12:27 am

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by tickstory »

Hi Jjmayer,

Thanks for the information. We don't usually test on older operating systems but it should work as long as you have .NET Framework v4.6.
Usually you should see ".NET Framework 4.6" explicitly in the installed windows packages. Here is the official .NET 4.6 package if you haven't tried that already.

We've sent you a PM, so please check that out.

Thanks.

jjmayer77
Posts: 14
Joined: Sat Jul 11, 2020 1:59 pm

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by jjmayer77 »

Thanks, I've confirmed that I have .NET 4.8.03761.

You noted that you sent a PM, but there no messages in my Private Messages folder???

jjmayer77
Posts: 14
Joined: Sat Jul 11, 2020 1:59 pm

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by jjmayer77 »

Update:
Solved - I am now able to launch MT4 from Tickstory

Thank you!

tickstory
Posts: 4385
Joined: Sun Jan 06, 2013 12:27 am

Re: Error: Suitable Launcher cannot be found (Windows Server 2012 R2)

Post by tickstory »

Great news! For the record, did you do anything in particular to address the issue?

Thanks.

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