Can not download (Error 500)

General discussion about the Tickstory Lite software package.
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wind_sky
Posts: 1
Joined: Thu Jan 18, 2018 9:43 pm

Can not download (Error 500)

Post by wind_sky »

new puchasing order(1.19) ,but can down load , error info like basis connection closed, cannot download... how ? If need order's email address, please let me know.

tickstory
Posts: 4901
Joined: Sun Jan 06, 2013 12:27 am

Re: Can not download (Error 500)

Post by tickstory »

Hi Wind_sky,

If you are located in China, we believe your access might be curtailed by your ISP or Dukascopy. We are tracking the issue here:

https://tickstory.com/forum/viewtopic.php?f=2&t=1598

At the moment, we believe you can work around the issue with the use of a proxy or VPN (or possibily a different internet service provider).

Hope this helps.

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