History files not showing/being used
Posted: Thu Jun 23, 2016 4:02 pm
Hello,
I recently purchased the paid version for your tick history data. I have gone through all the steps as shown in the instructions and video, which all seem fairly straight forward. After choosing the pair and retrieving the data, it was exported to MT4. Upon closing and opening the platform, none of the data is in the History Center. I have done this to about 5 different pair. None of the history is showing. I have spent days with my broker and my programmer trying to understand what is happening.
By the way, the pairs in my history center show an ecn file ending. Does this have anything to do with why this is not working?
Help would be appreciated.
Sincerely,
Craig
I recently purchased the paid version for your tick history data. I have gone through all the steps as shown in the instructions and video, which all seem fairly straight forward. After choosing the pair and retrieving the data, it was exported to MT4. Upon closing and opening the platform, none of the data is in the History Center. I have done this to about 5 different pair. None of the history is showing. I have spent days with my broker and my programmer trying to understand what is happening.
By the way, the pairs in my history center show an ecn file ending. Does this have anything to do with why this is not working?
Help would be appreciated.
Sincerely,
Craig