WIN 10 Issues

General discussion about the Tickstory Lite software package.
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ekke
Posts: 29
Joined: Sun Jan 27, 2013 11:53 am

WIN 10 Issues

Post by ekke »

Hi
I am considering moving to Win 10 permanently.
Currently I am using TL 1.5.3 with MT4 (build 765) under Win 7.
Access to Webfolders is blocked. In Win 7 all is fine.

Now I migrated to Win 10. Blocked access to the same Folders as in Win 7.
TickLite does'nt open MT4 anymore.
No error message. Just does not become visible.
However, I find it running in the Task list.
It's like running in the background.

If I go for TS 1.7 (ie. buy in) will I have the same problems?
Are you supporting the latest MT4 builds or do I have to block the upgrades again?
And finally, has MetaQuotes found another way to upgrade?
If so, how do I block it?

Is TL 1.7 allowing to export incrementally?

Thanks for your patience

regards
ekke schoeppe

ekkeschoeppe@gmail.com

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: WIN 10 Issues

Post by tickstory »

Hi Ekke,

In response to your questions:

- I'm not sure what you mean by "Access to webfolders"? Is there a specific path you don't have access to? If there is an issue we will definitely look into addressing it in the licensed version.
- The licensed version of Tickstory does support the latest MT4 Build 950 so you don't need to block any upgrades for the time being (unless there's a breaking change in the future).
- The licensed verison of Tickstory does not currently support incremental updates but it is on our todo list.

Hope this answers your questions.

ekke
Posts: 29
Joined: Sun Jan 27, 2013 11:53 am

Re: WIN 10 Issues

Post by ekke »

Hi

Thanks for answering so promptly.
One issue is still unanswered.
In Win 10, running TickLite, I can't see the MT4 terminal (765) although it is
running when I look at the task list in TaskManager.
Just doesn't show up on the screen.

Have you perhaps got an answer for that?

Thank you

regards
ekke

ekke
Posts: 29
Joined: Sun Jan 27, 2013 11:53 am

Re: WIN 10 Issues

Post by ekke »

Hi

I meant acces to the Folder: C:\ProgramData\Metaquotes\Webinstall.

Blocking System Access to that Folder stopped the updates.

cheers
ekke

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: WIN 10 Issues

Post by tickstory »

Hi Ekke,

We haven't noted the issue you describe with the Metatrader before. If you have a licensed version we would be able to assist you further to resolve this issue. In the event we can't for some reason, we will provide you with a full refund.

Regards.

ekke
Posts: 29
Joined: Sun Jan 27, 2013 11:53 am

Re: WIN 10 Issues

Post by ekke »

Hi

That's ok. Fair enough.
I am going to sign up now.

If I decide to stay with MT4 (build 765) running under TL
will I be eligible for support?

Thanks for answering
keep well

ekke

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: WIN 10 Issues

Post by tickstory »

Hi Ekke,

Free users are not guaranteed support (unless it is to address a critical bug in the software) but are welcome to discuss solutions to any issues they have within this forum community.

Hope this helps.

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