Hi,
Sorry, I still have the same error.
Here's what I've tried so far:
- Downloaded the FXCM MT4 demo. (By the way, that download link you gave can only be used if you subscribe to their "Gold download service" which I refused to do, so I downloaded direct from FXCM site.)
- Security scan of the setup file OK.
- Installed FXCM MT4 demo and set up a new demo account.
- Checked that .NET v3.5.1 is installed and features are turned on. (I also did a re-install of .NET v3.5.1 just in case)
- Configured Tickstory to point to the new FXCM demo account.
- Launcher gave the same error message as before.
- Installed Tickstory on my second PC
- Checked that .NET 3.5.1 is installed and all features turned on
-Loaded license key in Tickstory
- Configured Tickstory to point to each of three MT4 platforms on this PC
- Launcher gave the same error in all cases.
For info, both PCs are running Windows 7 Professional 64 bit with SP1. No performance issues on either machine. Anything else I can try, or do we give up here?
MT4 Launcher issue on Windows 7
Re: MT4 Launcher issue on Windows 7
Hi Toughcookie,
Appreciate the further tries you made. Regarding the link, it allows you to download the file in a "regular" mode which requires no registration - apologies, I wasn't clear on this point. Not to worry, as it appears that you have tried the same broker we have successfully tested with, which rules out any differences there.
The last thing I can think of is to try the 'Professional' edition of Windows 7 but I can't imagine any differences there. Could you please confirm whether your Windows is 32 or 64 bit? The tests we have done are on 64 bit.
As indicated to you in a PM, we are happy to issue a refund if we can't get this going.
Regards.
Appreciate the further tries you made. Regarding the link, it allows you to download the file in a "regular" mode which requires no registration - apologies, I wasn't clear on this point. Not to worry, as it appears that you have tried the same broker we have successfully tested with, which rules out any differences there.
The last thing I can think of is to try the 'Professional' edition of Windows 7 but I can't imagine any differences there. Could you please confirm whether your Windows is 32 or 64 bit? The tests we have done are on 64 bit.
As indicated to you in a PM, we are happy to issue a refund if we can't get this going.
Regards.
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toughcookie47
- Posts: 8
- Joined: Thu Jul 02, 2015 9:30 am
Re: MT4 Launcher issue on Windows 7
hi,
I 'm using 64 bit.
By the way, did the original poster (Primito) manage to solve the problem, as he was getting the same error?
Thanks for the offer of a refund but I'd rather get this going if possible.
I 'm using 64 bit.
By the way, did the original poster (Primito) manage to solve the problem, as he was getting the same error?
Thanks for the offer of a refund but I'd rather get this going if possible.
Re: MT4 Launcher issue on Windows 7
Hi Toughcookie,
I'm not sure if Primito got this solved in the end.
On our side, we'll try to do a few more tests under Windows Professional to see if we are able to reproduce the issue. The only thing I can think of you can try on your end in the mean-time is whether you have access to a virtual machine with Windows 8 to temporarily work around the issue? The other option of course is to temporarily revert back to an earlier version of MT4 just so your back-testing is not interrupted while we try to resolve this.
After that, there is one more thing we can try to get more diagnostics from you. We'll update you shortly on this.
Thanks.
I'm not sure if Primito got this solved in the end.
On our side, we'll try to do a few more tests under Windows Professional to see if we are able to reproduce the issue. The only thing I can think of you can try on your end in the mean-time is whether you have access to a virtual machine with Windows 8 to temporarily work around the issue? The other option of course is to temporarily revert back to an earlier version of MT4 just so your back-testing is not interrupted while we try to resolve this.
After that, there is one more thing we can try to get more diagnostics from you. We'll update you shortly on this.
Thanks.
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master_dude
- Posts: 8
- Joined: Sat Jul 04, 2015 3:29 pm
Re: MT4 Launcher issue on Windows 7
reporting that I have a similar issue on windows 7 professional. purchased the tick story v. 1.6. as i thought this would solve it but it unfortunately did not... looking forward to a resolution of this issue.
Re: MT4 Launcher issue on Windows 7
Hi,
We have now tried fresh installs of Windows 7 Professional (64 bit) along with Windows 7 Ultimate (32 bit) but still unable to reproduce the error. We are following up with a PM to you to see if you are able to provide further information that can assist diagnose the problem.
Thanks.
We have now tried fresh installs of Windows 7 Professional (64 bit) along with Windows 7 Ultimate (32 bit) but still unable to reproduce the error. We are following up with a PM to you to see if you are able to provide further information that can assist diagnose the problem.
Thanks.
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master_dude
- Posts: 8
- Joined: Sat Jul 04, 2015 3:29 pm
Re: MT4 Launcher issue on Windows 7
hi i am a new member so couldn't reply to your pm. however, i had not typed in the license yet and this solved the issue. this is my first time using your software so somehow i managed to miss that i had to do this. regarding the troubleshooting list you sent me would you still want me to carry this out?
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toughcookie47
- Posts: 8
- Joined: Thu Jul 02, 2015 9:30 am
Re: MT4 Launcher issue on Windows 7
Hi,
I've run the dump utility as requested, and mailed you the output file.
Let me know if you find anything that can help solve the problem.
I've run the dump utility as requested, and mailed you the output file.
Let me know if you find anything that can help solve the problem.
Re: MT4 Launcher issue on Windows 7
Hi Master_dude, great to hear this resolved your issue. There is no need to carry out the diagnostic test as you are not having any issues.
Toughcookie - thanks for giving us the further details. We need to perform analysis on the information you sent and will update you shortly.
Toughcookie - thanks for giving us the further details. We need to perform analysis on the information you sent and will update you shortly.
Re: MT4 Launcher issue on Windows 7
Hi Toughcookie,
We have analysed the data you have sent us and it unfortunately reveals no reason why the launcher should not be working. Could you please try and commencing a back-test to see if you are getting 99% quality after launching, regardless of whether you are getting an error? Perhaps there's a false error being reported. Outside of this, appreciate if you can do a quick scan of anything else that could be preventing the launcher from working such as permissions (maybe try running as administrator?), virus checking (try suspending it for 10 mins?) and possibly low memory. In each of this cases however, we would expect an error to be generated but it's worth trying to rule this out. The other thing we can try is getting a copy of your terminal.exe and seeing if this helps to reproduce the problem on our end.
Thanks for your assistance.
We have analysed the data you have sent us and it unfortunately reveals no reason why the launcher should not be working. Could you please try and commencing a back-test to see if you are getting 99% quality after launching, regardless of whether you are getting an error? Perhaps there's a false error being reported. Outside of this, appreciate if you can do a quick scan of anything else that could be preventing the launcher from working such as permissions (maybe try running as administrator?), virus checking (try suspending it for 10 mins?) and possibly low memory. In each of this cases however, we would expect an error to be generated but it's worth trying to rule this out. The other thing we can try is getting a copy of your terminal.exe and seeing if this helps to reproduce the problem on our end.
Thanks for your assistance.