Errors - "Unsupported MT4" and "Given key not present"

Discussion of the latest application betas including reports of bugs, issues and suggestions before it is made available as a general release.
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Tomli
Posts: 2
Joined: Wed Apr 04, 2018 11:35 am

Errors - "Unsupported MT4" and "Given key not present"

Post by Tomli »

Morning, currently having a play with the BETA and got a prompt to share an error.

Had a couple of issues in installation with anti virus blocking files/quarantining files but deleted the original tester installation, restarted computer, then went through the installation again as administrator with anti virus off and without the terminals running and it seems to have installed fine.

Got one of my MT4 terminals linked up to the tester but that's when I got an error saying the version of MT4 is unsupported (using MT4 version 4.00 build 1310 26 Nov 2020) shortly after got the prompt to share the below, hope its useful:

Product name: AdvancedTester
Product version: 0.0.3.0
Details:
The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at   .(IntPtr )
at (Object , Object[] )
at  .(MethodBase , Object , Object[] , Boolean )
at  .(MethodBase , Boolean )
at  .(  )
at  . (  ,   )
at  .()
at  .(Boolean )
--- End of stack trace from previous location where exception was thrown ---
at  .(Exception )
at  .(Object )
at  . ()
at  .(Object , UInt32 )
at  .(Boolean )
at  .()
at  .(Object[] , Type[] , Type[] , Object[] )
at  .(Stream , Int32 , Object[] , Type[] , Type[] , Object[] )
at  .(Int32 , Type[] , Type[] , Boolean )
at  .  (  ,   )
at  .()
at  .(Boolean )
--- End of stack trace from previous location where exception was thrown ---
at  .(Exception )
at  .(Object )
at  . ()
at  .(Object , UInt32 )
at  .(Boolean )
at  .()
at  .(Object[] , Type[] , Type[] , Object[] )
at  .(Stream , Int32 , Object[] , Type[] , Type[] , Object[] )
at  .(Int32 , Type[] , Type[] , Boolean )
at  .  (  ,   )
at  .()
at  .(Boolean )
--- End of stack trace from previous location where exception was thrown ---
at  .(Exception )
at  .(Object )
at  . ()
at  .(Object , UInt32 )
at  .(Boolean )
at  .()
at  .(Object[] , Type[] , Type[] , Object[] )
at  .(Stream , String , Object[] , Type[] , Type[] , Object[] )
at  .(Stream , String , Object[] )
at  .(Stream , String , Object[] )
at   .WndProc(Message& )
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Attachments
tester error.PNG

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Errors - "Unsupported MT4" and "Given key not present"

Post by tickstory »

Thanks for your report, Tomli. We're seeing if we can reproduce the error on our side. We're aware of the 'unsupported Metatrader' error and will fix it shortly. As for the other error, did you perform any click after the "unsupported" message or did it appear immediately after?

Thanks.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Errors - "Unsupported MT4" and "Given key not present"

Post by tickstory »

Hi Tomli,

The latest v0.0.3.1 is now available via your beta download link. This version will address the "unsupported version" notification you are getting.

We unfortunately were not able to reproduce the "Given key not present in dictionary" error, though. If you could give some further information about what you are specifically doing (down to the mouse clicks, if possible!), then we should be able to track it down.

Thanks.

Tomli
Posts: 2
Joined: Wed Apr 04, 2018 11:35 am

Re: Errors - "Unsupported MT4" and "Given key not present"

Post by Tomli »

Hi Tickstory,

To be honest I can't remember exactly what I was clicking on at the time, just clicking about trying to get the terminal linked up to the tester. Annoyingly my antivirus decided to quarantine part of the program again and restored it somewhere random so has basically broken the tester, will download the latest version and see if the error appears again.

Thanks.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Errors - "Unsupported MT4" and "Given key not present"

Post by tickstory »

Hi Tomli.

If your anti-virus is interfering with the application it could be that that's what's causing the issue. We'll wait for further information from you.

You may want to try white-listing the installation folder as that may help.

Thanks.

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