Tickstory

dear sirs can anyone explain why i get "error occured during download.." while downloading data. i am using the free version of tickstory could this be the reason>? thanks

Hi Zaherslt,

Do you have the exact error message you are getting so we can identify the issue?

Thanks.

tickstory wrote:Hi Zaherslt,

Do you have the exact error message you are getting so we can identify the issue?

Thanks.

hi , thanks for replying. i posted this before seeing your reply , i should have wrote it here , sorry. here is it again:

i always get lines like this:
13-10-2018 21:36 Error occurred during download: The remote server returned an error: (503) Server Unavailable. (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)

plus : let's say i downloaded the prices of 1m and 15 of a currency in tickstory platform for 2 years (from 2016 till 2018), i export to mt4, i do a backtest in mt4 , i see in journal error getting data , and test started from jun 2017!!!!.
does that mean that the data before that date is not downloaded , and if so, why?.
i saw the coming message also and saying "copy the lines to our forum to assist..." so i did.

Product name: Tickstory Lite
Product version: 1.5.4
Details:
Requested Clipboard operation did not succeed.
at System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)
at System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)
at System.Windows.Forms.Clipboard.SetText(String text, TextDataFormat format)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Hi Zaherslt,

You will need to download the latest v1.9.1 of Tickstory Lite which has just been released. This will address the issues you mention.

Thanks.

tickstory wrote:Hi Zaherslt,

You will need to download the latest v1.9.1 of Tickstory Lite which has just been released. This will address the issues you mention.

Thanks.

hello. thanks for replying. i did download the last version, i still get the following :
Time Message
19-10-2018 01:44 Error occurred during download: The remote server returned an error: (503) Server Unavailable. (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
regards

Hi,

Could you please send a screenshot of the Help->About screen and also a screenshot of the error?

Thanks.

Could you please send a screenshot of the Help->About screen and also a screenshot of the error?

Thanks.[/quote] [quote="tickstory"] Dear sirs
i tried to repeat thestep and i got the same result.please note that the 1 m and 5 m data for eurusd 1 year file i got is 1.3 gb, please find attached the screenshots.
my question is
1), shouldn't it be bigger? (which means not all data is downloaded),
2) i monitored the graph of bandwidth usage and checked the download report i didnt there was a download consumption, didn't the application use the internet to download data?,
3) the most important thing, when i do the backtest i see , ticks modeled "green" but modelling quality "N/A"
regards

could you please reply my previous post.
thanks in advance

yes, I have this problem too.
Tickstory support, please can you answer to this problem?
Thanks.

Roberto

here my screenshot too

Hi Roberto,

This issue has been addressed from v1.9.2.1 on-wards. In order to resolve the issue you will need to upgrade. We've previously responded to a few emails you had about the upgrade, appreciate if you can take a moment to go through them.

Thanks!