How can i stop Monthly Subscription

Historical data from Global Markets (such as FX) and those of global interest (such as Indicies, Commodities, etc)
Post Reply
tickehistoryuser
Posts: 5
Joined: Fri Jun 03, 2022 8:57 am

How can i stop Monthly Subscription

Post by tickehistoryuser »

Dear Team,
I bought license today, but I forgot to un-tick Monthly Subscription, how can I remove ? I do not want to pay every month.

Thank you All.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: How can i stop Monthly Subscription

Post by tickstory »

Hello,

As part of your purchase, you would have received an email confirmation which has a "Manage subscription" link. From this link you can cancel your subscription if you require.

Thanks.

Pascal
Posts: 4
Joined: Wed Jan 11, 2023 7:59 pm

Re: How can i stop Monthly Subscription

Post by Pascal »

Hello,

I have not received the link.

Could you please send me the link ?

Thank you

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: How can i stop Monthly Subscription

Post by tickstory »

Hi Pascal, your details have been re-sent to your email.

Thanks.

Pascal
Posts: 4
Joined: Wed Jan 11, 2023 7:59 pm

Re: How can i stop Monthly Subscription

Post by Pascal »

You have sent me the same email as I received with my purchase, which not contain link to manage subscription

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: How can i stop Monthly Subscription

Post by tickstory »

Hi Pascal,

We have replied via private message which you can access by clicking on the corresponding link in the top-right of this forum.

Thanks.

Vuvanhieu
Posts: 1
Joined: Wed Jun 14, 2023 2:52 pm

Re: How can i stop Monthly Subscription

Post by Vuvanhieu »

Dear Team,
I bought license today, but I forgot to un-tick Monthly Subscription, how can I remove ? I do not want to pay every month.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: How can i stop Monthly Subscription

Post by tickstory »

Hi Vuvanhieu,

You can manage your subscription with the "Manage subscription" link you were sent when you purchased. For your convenience, we have sent you a private message with the details if you can't quickly find it.

Thanks.

Post Reply