The data download does not exceed 0 Download data fails MT4

Historical data from Global Markets (such as FX) and those of global interest (such as Indicies, Commodities, etc)
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uriya
Posts: 1
Joined: Thu Sep 09, 2021 4:54 am

The data download does not exceed 0 Download data fails MT4

Post by uriya »

I have done all the login steps and I am already trying 4 different brokers and the data just does not go down.

I'm not getting an alert that something's wrong.
Everything connects properly and when the download starts it does not pass the 0
In a data folder in a simple broker near the symbol there is 0

I bought the extended version and I need help!Image

Image

Image

https://ibb.co/59MFV01
https://ibb.co/98WxJd3
https://ibb.co/RYXn9SF

tickstory
Posts: 4271
Joined: Sun Jan 06, 2013 12:27 am

Re: The data download does not exceed 0 Download data fails MT4

Post by tickstory »

Hi Uriya,

Thanks for the screenshots. As you say, it seems that the data is not being downloaded for some reason. In Tickstory, could you please go to File->Settings->Dukascopy and click on the 'Test' button. What is the result? If you get an error here, it means that something is blocking Tickstory from accessing the data servers. If so, please check:

1. That you have no firewall or anti-virus software that might be blocking Tickstory from contacting the outside world.
2. That your internet connection is able to access the servers. Click on this link in your web browser. Does it download a file (named *.bi5)? If so, this means your internet connection is OK and it is likely that #1 is the cause.

Please let us know the error message if you get one.

Thanks.

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