Search found 4926 matches
- Sat May 18, 2024 1:26 am
- Forum: General Discussion
- Topic: How can i transfer the licence to another computer?
- Replies: 11
- Views: 12120
Re: How can i transfer the licence to another computer?
Hi GianniSarti, Of course we can help. Do note however that your subscription has expired and you are therefore no longer eligible for priority support. If you wish to have a priority support, you can renew your subscription by going to Help -> About in Tickstory and clicking the Renew button. Once ...
- Wed May 15, 2024 12:56 pm
- Forum: Expert Advisor Back-tests
- Topic: BTCUSD Backtest
- Replies: 1
- Views: 122951
Re: BTCUSD Backtest
Hi JahidUddin, All you should need to do is select your BTC symbol in the "Map to" box when exporting from Tickstory. This will automatically get the symbol settings for BTC from your broker. Once the data is exported, you can follow the usual steps of back-testing your strategy. If you have other s...
- Tue May 14, 2024 1:05 pm
- Forum: General Discussion
- Topic: I can not transfer my licence to other computer!
- Replies: 7
- Views: 306
Re: I can not transfer my licence to other computer!
Great to hear - you're welcome!
- Tue May 14, 2024 12:25 pm
- Forum: General Discussion
- Topic: I can not transfer my licence to other computer!
- Replies: 7
- Views: 306
Re: I can not transfer my licence to other computer!
Hi Blogchik,
We have just tested your license key and everything is working fine. Could you please elaborate on the error you are getting (or provide a screenshot) and when/where it is occurring?
Thanks.
We have just tested your license key and everything is working fine. Could you please elaborate on the error you are getting (or provide a screenshot) and when/where it is occurring?
Thanks.
- Tue May 14, 2024 11:45 am
- Forum: General Discussion
- Topic: MT4 Launch on Tickstory v1.9.7.17
- Replies: 1
- Views: 111
Re: MT4 Launch on Tickstory v1.9.7.17
Hi Tuvix,
Thanks for the heads up. There was an issue with the launcher which has been fixed with v1.9.7.18 which has just been released.
Regards.
Thanks for the heads up. There was an issue with the launcher which has been fixed with v1.9.7.18 which has just been released.
Regards.
- Tue May 14, 2024 11:44 am
- Forum: General Discussion
- Topic: I can not transfer my licence to other computer!
- Replies: 7
- Views: 306
Re: I can not transfer my licence to other computer!
Great to hear everything is working!
- Tue May 14, 2024 12:00 am
- Forum: General Discussion
- Topic: I can not transfer my licence to other computer!
- Replies: 7
- Views: 306
Re: I can not transfer my licence to other computer!
Hi Blogchik,
As part of your active subscription, we can help you with this. Please start the install the application on the new machine when you are ready (ensure it has been fully uninstalled from the old one).
Thanks.
As part of your active subscription, we can help you with this. Please start the install the application on the new machine when you are ready (ensure it has been fully uninstalled from the old one).
Thanks.
- Sun May 12, 2024 11:58 am
- Forum: Other
- Topic: Licensing advantages
- Replies: 3
- Views: 257
Re: Licensing advantages
Hi joag148923, Both the Standard and Professional licenses offer perpetual licenses, however the subscription services are renewed monthly and yearly, respectively. Your subscription gives you access to a number of useful features including access to our data servers, on-going technical support and ...
- Sun May 12, 2024 11:55 am
- Forum: Issue/Bug tracking
- Topic: Sudden problem to import tick data in NT8
- Replies: 16
- Views: 23872
Re: Sudden problem to import tick data in NT8
Hi Diablo, Thanks for letting us know how you solved the issue. With the format you mention, this custom specification can be used in Tickstory: {Timestamp:yyyyMMdd HHmmss fffffff},{BidPrice},{BidPrice},{AskPrice},{BidVolume:f0} Of note, the "fffffff" should format the milliseconds as NT expects. Th...
- Sat May 11, 2024 11:43 pm
- Forum: Issue/Bug tracking
- Topic: Sudden problem to import tick data in NT8
- Replies: 16
- Views: 23872
Re: Sudden problem to import tick data in NT8
Hi Diablo_DD, Could you please check that there is actually data in the file you are trying to import and that the format looks as expected? You might want to also try editing the exported file so you only have say 10 lines of data. That way, you can narrow down the potential cause of the import fai...