Tickstory

Hi, I have check the disk space and it's free for +/-100GB

and I want to ask about this:

I has try to open the setting and push the test button:
Why it is happened?

and i have read the free account can download for 1 year. why I cant download the history for one year?

thanks

Hi, thanks for the reply. I tried to download again M15 from date 30 April 2021 to 10 May 2021 and I cant download again with the log: Time Message 31-05-2021 11.59 Error occurred processing file C:\Users\Rendy\AppData\Roaming\Tickstory\Tickstory Lite\Data\EURUSD\2021\03\30\00h_ticks.bi5. Attempting...

I have change my PC and I want to use the tickstory but it still cannot.. Why? This is the log Time Message 29-05-2021 23.48 Server busy or unavailable: ProtocolError - The remote server returned an error: (404) Not Found. [0] (http://datafeed.dukascopy.com/datafeed/EURUSD/2021/04/28/23h_ticks.bi5) ...

Hi, I cant used the download history and I have check the log is : Time Message 05-04-2021 14:08 Server busy or unavailable: ProtocolError - The remote server returned an error: (404) Not Found. [0] (http://datafeed.dukascopy.com/datafeed/EURUSD/2021/03/04/23h_ticks.bi5) 05-04-2021 14:05 Server busy...

Hi tickstory team,

Yes, I have i have seen it.

ok I'll try to download again if it can then I will upgrade my account. thanks for the help and how can I contact support? I have a little bit question and I can't write it here. thanks

Hi, I cant download anything in my tickstory at this time I have use the lite (free version) if I bought the standard or pro can I download the story? I have use the test button and it works. but I tried to download (the MT4 export) it says that completed I cant used it and the log says Time Message...