Search found 4665 matches

by tickstory
Fri Jun 09, 2023 9:57 am
Forum: Issue/Bug tracking
Topic: One or more errors occurred./Error occurred processing file
Replies: 1
Views: 13

Re: One or more errors occurred./Error occurred processing file

Hi Meimei, To trouble-shoot this issue, please do the following, please go to File -> Settings -> Dukascopy Data Source in Tickstory and press the " Test " button. If the test fails Try clicking on this link in your web-browser. If it succeeds, it means that something is blocking Tickstory from acce...
by tickstory
Thu Jun 08, 2023 7:00 am
Forum: General Discussion
Topic: License reset
Replies: 3
Views: 67

Re: License reset

Hi Theom,

Kindly try activating on the 2 machines now.

Thanks.
by tickstory
Wed Jun 07, 2023 7:21 am
Forum: General Discussion
Topic: v1.9 Released! (Lite, Standard & Professional)
Replies: 242
Views: 1531804

Re: v1.9 Released! (Lite, Standard & Professional)

Hi Emasss, Please use the download link you were sent when you purchased the software. This will deliver you the licensed version of the software that will prompt you for your license key. If you require further assistance, kindly provide us with the email you licensed Tickstory - we cannot find the...
by tickstory
Tue Jun 06, 2023 5:28 am
Forum: General Discussion
Topic: Expert Advisors not showing in MT4
Replies: 3
Views: 17

Re: v1.9 Released! (Lite, Standard & Professional)

Hi EderAlm, The only reason why I imagine this would occur is if you have selected "portable mode" in your MT4 where no expert advisers are installed. You can do some manual checking by going to File -> Open Data Folder in MT4 and see what your data folder is. Browsing from there into the MQL4/Exper...
by tickstory
Mon Jun 05, 2023 12:43 am
Forum: Issue/Bug tracking
Topic: Backtesting consumes ALL my disk space
Replies: 3
Views: 5004

Re: Backtesting consumes ALL my disk space

Hi Paulson617, Unfortunately it looks like your images haven't come through. In any case, please note that the .HST files of all time-frames will always be exported. This is a requirement for MT4 to back-test correctly (and the charts of all time-frames to be visible). It is the .FXT files which are...
by tickstory
Mon Jun 05, 2023 12:41 am
Forum: General Discussion
Topic: Expert Advisors not showing in MT4
Replies: 3
Views: 17

Re: v1.9 Released! (Lite, Standard & Professional)

Hi EderAlm, That's a bit odd. Usually if you can't see some of the default expert advisors in the list it means your installation hasn't proceeded correctly. Could you try to re-install MT4 first and make sure everything is as you'd expect. Once everything is working, you can then try Tickstory. Hop...
by tickstory
Mon May 29, 2023 1:11 pm
Forum: General Discussion
Topic: How to avoid negative spread when adjust during MT5 export
Replies: 1
Views: 72

Re: How to avoid negative spread when adjust during MT5 export

Hi Shawn, I assume the problem lies when importing ticks into MT5 (as opposed to the bar data)? Is MT5 giving you any error when it comes across overlapping bid/ask prices or is it using the data as-is and returning a negative spread in your EA? One solution might be to make sure that your price adj...
by tickstory
Thu May 25, 2023 2:40 am
Forum: General Discussion
Topic: License reset
Replies: 3
Views: 67

Re: License reset

Hi Zanl,

Please try to activate your new PC and let us know if you have any issues.

Thanks.
by tickstory
Tue May 23, 2023 6:57 am
Forum: General Discussion
Topic: Failed to Export to File
Replies: 3
Views: 101

Re: Failed to Export to File

Hi Kumoro,

It sounds like your internet connection (proxy, ISP, etc) is causing the data not to be downloaded correctly. You might want to check the contents of the *.bi5 files in a text editor. The contents of the file might have some sort of message telling you what the issue is.

Hope this helps.
by tickstory
Tue May 23, 2023 5:38 am
Forum: North America
Topic: 10 years historical data
Replies: 4
Views: 130

Re: 10 years historical data

Hi Alesiosc, I'm not sure if this is related to the other thread you have on a similar topic of importing to NT8, however you will need to determine why NT8 is rejecting the data. If NT support cannot help you, you will need to try import a few lines of the data and tweak/trouble-shoot with it until...