Search found 4951 matches

by tickstory
Wed Jun 12, 2024 5:56 am
Forum: Issue/Bug tracking
Topic: Problem with two csv files on MT5
Replies: 1
Views: 26

Re: Problem with two csv files on MT5

Hi Theandor, Thank you for your kind feedback. We are getting some discussion regarding import issues into MT5 however we have not attributed anything to an issue in Tickstory at this stage. The fact that MT5 is hanging suggests there is something going wrong with it during the import process, howev...
by tickstory
Wed Jun 12, 2024 5:48 am
Forum: Issue/Bug tracking
Topic: mt5 import data issue
Replies: 18
Views: 1179

Re: mt5 import data issue

Hi Tickwaiting, We've spent some time today trying to replicate your issue but so far no luck. There are a few notes to come out of this though, all relating to MT5: When you set your Tools -> Options -> Chart -> Max Bars In Chart to Unlimited , you will need to restart your terminal again for these...
by tickstory
Mon Jun 10, 2024 9:55 am
Forum: Issue/Bug tracking
Topic: MT5 Optimization not working (Custom symbols not allowed on Cloud network)
Replies: 1
Views: 93

MT5 Optimization not working (Custom symbols not allowed on Cloud network)

Hi Tom1992, I believe it is not possible to do real tick optimizations on the MT5 Cloud Network. This doesn't appear to be your real problem though - you will note that the highlighted message "No optimized parameter selected" says your optimization has not set any start/end/step parameters which ap...
by tickstory
Sat Jun 08, 2024 11:13 pm
Forum: Issue/Bug tracking
Topic: Promo Banner Pop up
Replies: 7
Views: 256

Re: Promo Banner Pop up

Thanks for the further information, Adjj. Just to clarify, the pop-up is supposed to come up. It should also have a close button at the bottom which allows you to close it. If you are not seeing this, could you please send a screenshot?

Thanks.
by tickstory
Sat Jun 08, 2024 12:16 pm
Forum: Issue/Bug tracking
Topic: mt5 import data issue
Replies: 18
Views: 1179

Re: mt5 import data issue

Hi Tickwaiting, Honestly, we haven't seen this issue in the way you describe. If the data has been exported correctly from Tickstory and you can see the dates in the exported CSV file, then there is no reason we know why it wouldn't show in MT5 other than what has been already mentioned. Since this ...
by tickstory
Sat Jun 08, 2024 12:00 pm
Forum: Issue/Bug tracking
Topic: Promo Banner Pop up
Replies: 7
Views: 256

Re: Promo Banner Pop up

Could you please confirm that you specifically run the entire Microsoft .NET v4.6.2 installation as linked to above? Also, could you please confirm your Windows version and if you're running under any emulator/special software? The DOS prompt you sent a screenshot of doesn't look standard?

Thanks.
by tickstory
Thu Jun 06, 2024 7:00 am
Forum: New features & suggestions
Topic: Standard version
Replies: 1
Views: 128

Re: Standard version

Hi Joag148923,

Our payment processor only can process the full payment. We'll send you a private message (top right menu) to assist further.

Thanks.
by tickstory
Thu Jun 06, 2024 3:56 am
Forum: Issue/Bug tracking
Topic: Promo Banner Pop up
Replies: 7
Views: 256

Re: Promo Banner Pop up

Please run specifically the v4.6.2 installer and repair if necessary. Sometimes .NET gets corrupted and might have missing components.

Please let us know how it goes.

Thanks.
by tickstory
Thu Jun 06, 2024 12:58 am
Forum: General Discussion
Topic: When will launcher for MT4 build 1420 released?
Replies: 3
Views: 435

Re: When will launcher for MT4 build 1420 released?

Hi Getright,

If you have purchased, kindly provide us with the email address you used when registering. If you are using the Lite version, you can get it from our download page.

Thanks.
by tickstory
Thu Jun 06, 2024 12:52 am
Forum: General Discussion
Topic: Only Chinese TickStory version Downloading
Replies: 3
Views: 106

Re: Only Chinese TickStory version Downloading

Thanks, Mas_rich! Good to hear you're up-and-running.

Happy back-testing ;)