Search found 4659 matches

by tickstory
Mon May 29, 2023 1:11 pm
Forum: General Discussion
Topic: How to avoid negative spread when adjust during MT5 export
Replies: 1
Views: 34

Re: How to avoid negative spread when adjust during MT5 export

Hi Shawn, I assume the problem lies when importing ticks into MT5 (as opposed to the bar data)? Is MT5 giving you any error when it comes across overlapping bid/ask prices or is it using the data as-is and returning a negative spread in your EA? One solution might be to make sure that your price adj...
by tickstory
Thu May 25, 2023 2:40 am
Forum: General Discussion
Topic: License reset
Replies: 1
Views: 26

Re: License reset

Hi Zanl,

Please try to activate your new PC and let us know if you have any issues.

Thanks.
by tickstory
Tue May 23, 2023 6:57 am
Forum: General Discussion
Topic: Failed to Export to File
Replies: 3
Views: 82

Re: Failed to Export to File

Hi Kumoro,

It sounds like your internet connection (proxy, ISP, etc) is causing the data not to be downloaded correctly. You might want to check the contents of the *.bi5 files in a text editor. The contents of the file might have some sort of message telling you what the issue is.

Hope this helps.
by tickstory
Tue May 23, 2023 5:38 am
Forum: North America
Topic: 10 years historical data
Replies: 4
Views: 90

Re: 10 years historical data

Hi Alesiosc, I'm not sure if this is related to the other thread you have on a similar topic of importing to NT8, however you will need to determine why NT8 is rejecting the data. If NT support cannot help you, you will need to try import a few lines of the data and tweak/trouble-shoot with it until...
by tickstory
Fri May 19, 2023 4:12 pm
Forum: Issue/Bug tracking
Topic: 99% modelling quality (map instrument - 中国人)
Replies: 1
Views: 49

Re: 99% modelling quality (map instrument)

Hello, Make sure you have selected your broker's instrument name in the "Mt4 Settings->Map to" field (eg. "AUDUSD.r") as described in our manual ( Chinese/中国人 version ). Also please see our FAQ for further information of how to resolve the issue of 99% modelling quality ( Chinese/中国人 version ). Than...
by tickstory
Thu May 18, 2023 5:38 pm
Forum: General Discussion
Topic: Failed to Export to File
Replies: 3
Views: 82

Re: Failed to Export to File

Hi Kumoro, This error can sometimes happen when the Dukascopy data servers are at capacity. Tickstory will attempt to retry in this situation. The fact that the logs say things are progressing means that it is retrying successfully and your export is complete (you can double-check by using the "Down...
by tickstory
Tue May 16, 2023 4:03 am
Forum: Issue/Bug tracking
Topic: Issue using Renko bars in Ninjatrader 8
Replies: 5
Views: 263

Re: Issue using Renko bars in Ninjatrader 8

Hi Alexmc, Here is the Custom format specification to use in Tickstory for the format described (Ninjatrader " Tick Format (Sub Second Granularity)" ): {Timestamp:yyyyMMdd} {Timestamp:HHmmss fffffff};{BidPrice};{BidVolume:F0} which yields output like so: 20120112 010210 1000000;1.24233;1 20120213 02...
by tickstory
Tue May 16, 2023 3:39 am
Forum: North America
Topic: 10 years historical data
Replies: 4
Views: 90

Re: 10 years historical data

Hi Alesiosc, Please check out this page which gives you a run down of the instruments and historical data that is available for each one. After that, you can check out our Video Demonstrations section in our manual for videos on how to use the software. Finally, you can check out our Download Page f...
by tickstory
Sun May 14, 2023 4:06 am
Forum: Issue/Bug tracking
Topic: Issue weekly data start on Tuesday
Replies: 4
Views: 486

Re: Issue weekly data start on Tuesday

Thanks for letting us know, 7Bridges. We are doing some further testing and will make an official release shortly.

Regards.
by tickstory
Sat May 13, 2023 7:39 am
Forum: General Discussion
Topic: MT4 directory installation issue
Replies: 1
Views: 146

Re: MT4 directory installation issue

Hi Bigmojo,

Have you logged into your broker at least one time? This is an important step as it will download necessary configuration from your broker and validate the installation.

Thanks.