Tickstory

Hi Tickwaiting, Please try again and see if that fixes your issue. If you continue to have issues, you might want to give a screenshot of exactly what you're seeing (or not seeing) so we're on the same page. With custom symbols, I believe that custom symbols will always show under the folder named a...

Hi Utalert,

We have just released v1.9.7.19 which supports MT4 Build 1420. Please get this latest version via your download link.

Separately, we have sent you an email on another topic - we'd appreciate if you could get back to us if possible!

Thanks.

Hi Tickwaiting, If you are referring to not being able to see data in the "Bars" tab when requesting a date range, please make sure you have gone to MT5's Options -> Charts -> Max bars in chart and set it to " Unlimited ". If you don't do this, MT5 will not show all available data to preserve memory...

Great to hear, Resx!

Hi Gsolomos, Could you please clarify whether you are referring to the HST or FXT files? Can you please try manually setting the "read-only" flag on the files in-question by right-clicking on them in Windows File Explorer and checking the "read-only" check-box? You might also try disconnecting from ...

Hi Rexsg,

We are still in the process of trying to finalize our major update. For the moment, you will still need to export the full date range.

Thanks.

Hi Rexg,

Could you please try your link again? You should now get the latest v1.9.7.18.

Thanks.

Hi Collektor, Please note that your subscription to our support has expired. If you wish to have continued priority support, you can renew your subscription by going to Help -> About in Tickstory and clicking the Renew button. Once you have done that, you can you please send us through the last 4 ch...

Hi Arnold,

This is one of the features we have developed for our next major release. Please keep tabs on our Facebook and Twitter and we'll make an announcement when it is ready.

Thanks.

Hi Blokchik, To swap machines, we will need to assist you disable the license on the old machine. Please give us the last 4 characters you can see of the "Support ID" on the machine you wish to keep. You can find the Support ID in the Help -> About / License menu. Please note that our licenses are n...