Search found 4899 matches

by tickstory
Fri Apr 26, 2024 7:59 am
Forum: Issue/Bug tracking
Topic: Cannot export data and prompt the below error message
Replies: 1
Views: 30

Re: Cannot export data and prompt the below error message

Hi Philip, Firstly, please make sure you have correctly installed Microsoft .NET Framework v4.6.2 by specifically downloading and installing from this link . If you have another machine to test on, that would be helpful to know if everything is working correctly. Please let us know if you continue t...
by tickstory
Sun Apr 21, 2024 1:19 am
Forum: Europe
Topic: No more data for MIB40?
Replies: 1
Views: 129

Re: No more data for MIB40?

Hi London-Italy,

We can confirm that there is a gap from this date. Data resumes on the 10th April 2024.

Thanks.
by tickstory
Sun Apr 21, 2024 1:17 am
Forum: Beta Discussion Room
Topic: Advanced Tester 0.0.4.49 expired
Replies: 1
Views: 74

Re: Advanced Tester 0.0.4.49 expired

Hi Danni, Thanks for pinging us. We have just released v0.0.4.50 which is available through the same Beta page download link you were emailed. When we update the Advanced Tester, we usually post to either this pinned thread in the Beta section of the forum along with our Facebook and Twitter/X pages...
by tickstory
Sun Apr 21, 2024 12:55 am
Forum: Beta Discussion Room
Topic: 'Advanced Tester' beta now available!
Replies: 58
Views: 4018630

Re: 'Advanced Tester' beta now available!

Hi all,

The Advanced Tester v0.0.4.50 has just been released! No notable changes have been made in this version.

Happy advanced testing!
by tickstory
Tue Apr 16, 2024 12:02 am
Forum: Issue/Bug tracking
Topic: Cannot Install ; Access denied
Replies: 1
Views: 92

Re: Cannot Install ; Access denied

Hi Mpty27, If you are getting "access denied" messages, make sure it isn't your anti-virus software preventing the installation. Also, make sure you have sufficient permissions to install in the designated folder. By default, the setup will install in C:\Program Files (x86)\TIckstory which you will ...
by tickstory
Tue Apr 16, 2024 12:00 am
Forum: General Discussion
Topic: MT4 Launch Issue (Build 1415)
Replies: 6
Views: 516

Re: MT4 Launch Issue (Build 1415)

Hi Ckchang,

This is just a notification, not an error. Press OK to continue.

Thanks.
by tickstory
Sat Apr 13, 2024 11:58 pm
Forum: General Discussion
Topic: How can i transfer the licence to another computer?
Replies: 8
Views: 10792

Re: How can i transfer the licence to another computer?

Hi @apex17,

Please check your private messages (top-right menu) for further assistance.

Thanks.
by tickstory
Sat Apr 13, 2024 11:50 pm
Forum: Issue/Bug tracking
Topic: License not working
Replies: 2
Views: 102

Re: License not working

Hi Matthias,

The icon you see is denoting that the software is "unlocked". The fact you can use the software means that it has been successfully registered (if there is a problem with your license you will be prompted).

Thanks.
by tickstory
Sat Apr 13, 2024 11:45 pm
Forum: General Discussion
Topic: Can not find download link in mailbox
Replies: 1
Views: 53

Re: Can not find download link in mailbox

Hi Ccchangsung, We have resent the email to the address you specified. Please make sure you have checked your Spam folder for the email. If you still can't see it, please make sure your email box isn't full and can receive emails. For your convenience, we have also sent you a private message (top ri...
by tickstory
Tue Apr 09, 2024 7:17 am
Forum: General Discussion
Topic: How can i transfer the licence to another computer?
Replies: 8
Views: 10792

Re: How can i transfer the licence to another computer?

Hi Roadrigoes,

We've sent you a private message (top right menu) to assist you further.

Thanks.